Podcast: SMB Technology Trends – What Dell Expert Network Members and MSPs Need to Know
Podcast: SMB Technology Trends – What Dell Expert Network Members and MSPs Need to Know

It’s time for MSPs to take a closer look at the hybrid customer networks they set up when COVID-19 arrived. Dell’s Katy Drozd explains why.

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At first glance, some familiar trends — remote work, cloud computing, data protection, cybersecurity — continue strong in the SMB technology market. But take a closer look and you’ll see some key nuances that you may have previously overlooked, according to Katy Drozd, a complex solutions specialist at Dell Technologies.

Indeed, partners raced to set up remote network systems for customers when the global pandemic began. Fast forward to mid-2022, and those partners are now seeking new ways to harden, protect and scale those hybrid networks. But that’s not all. MSPs within the Dell Expert Network are finding net-new customers that are just launching their businesses, while revisiting older customers that want to modernize their systems, Drozd points out in this ChannelE2E podcast:

The conversation covers:

  • 0:00 – Introductions — Katy Drozd’s role at Dell Technologies.
  • 0:47 – How key trends — mobile, remote work, cloud and more — provide partner challenges and opportunities.
  • 3:48 – Moving beyond the initial remote work trend to really harden and optimize hybrid networks.
  • 5:17 – Helping partners to understand what moves off-premises, what stays on-premises and why, and then integrating it all together.
  • 7:33 – Understanding Dell APEX as-a-service from the enterprise down to the SMB sector. Getting started with on-demand backup.
  • 9:34 – Connecting the small business dots between backup and security.
  • 11:35 – SMB technology trends for Dell partners: What’s next for the rest of 2022?
  • 13:32 – The rise of net-new businesses and the reinvention of old businesses: The modernization continues.
  • 15:11 – Learning more about the Dell Expert Network from Katy Drozd’s peer, Kelly Riggen.
  • 16:14 – Reach out to [email protected] for more info about the Dell Expert Network.
  • 16:36 – Conclusion.

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